Privacy Policy

Effective Date: 27/08/25

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Tyne Valley Paws is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our services.

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1. Who We Are

Tyne Valley Paws is a sole trader pet care service based in Riding Mill, Northumberland.
Owner: Anya Bonner
Email: tynevalleypaws@gmail.com
 

2. What Data We Collect

We may collect the following information:

• Your name

• Address (for pet visits)

• Email address

• Phone number (if provided)

• Pet details (e.g. name, breed, medical needs)

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We do not collect financial data or sensitive health information unless required and with your consent.

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3. Why We Collect Your Data

We collect your personal data to:

• Provide agreed pet care services (contract)

• Communicate with you as needed (legitimate interest)

• Store emergency contact info with your permission (consent)

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4. How We Store & Protect Your Data

• Your data is stored securely in Google Drive (password-protected)

• Only the business owner has access to client information

• Devices used are protected by up-to-date security software

• Any temporary paper records are securely destroyed after use

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5. How Long We Keep Your Data

We retain your data for up to 6 years for business and tax purposes.
Data may be deleted earlier if no longer needed or upon request, unless legal obligations apply.

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6. Sharing Your Data

We do not share your data with third parties unless:

• Required by law (e.g. emergencies or legal requests)

• You give explicit consent

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7. Cookies

Our website only uses cookies that are strictly necessary for the website to function. These cookies enable core features such as security, network management, and accessibility.

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We do not use cookies for analytics, advertising, or tracking purposes.

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You can set your browser to block or alert you about cookies, but some parts of the site may not work properly if you do so.

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8. Your Rights

You have the right to:

• Access your personal data

• Request corrections

• Ask for deletion (where applicable)

• Withdraw consent at any time

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To exercise any of these rights, contact tynevalleypaws@gmail.com

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9. Data Breaches

If your data is ever compromised, we will:

• Take immediate steps to secure your information

• Notify the ICO within 72 hours (if required)

• Inform you if your rights or freedoms are at high risk

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10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date.

 

Contact

For any questions or concerns, please contact:
📧 tynevalleypaws@gmail.com